These features apply to every Inchima coaching solution (click on a feature to learn more):
Membership database and management - Our database management system provides full membership management that will support the member throughout their time as subscribers. Members could be your 'real-world' members, traffic from a search engine or a combination of the two.
All day-to-day management by Inchima -You can then run your business as normal without worrying that the coaching portal will eat into your own resource. We organise the technology, membership matters, media streaming, billing, customer services and support etc. We will also provide a full-time, hands-on management team combining flexibility, reliability and scalability with the operating advantages of an outsourced service.
On-going platform development and enhancements - Getting to launch is only the beginning. Over time the portal will be enhanced with both content, layout and functionality. This will be accompanied with improvements in the back-end management and business process.
Content protection with digital rights management - Inchima's Digital Rights Management (DRM) system allows you to encrypt any of your Windows Media content and protect your Intellectual Property Rights (IPR). Once the files have been encrypted users will need to acquire a license key before being allowed to play and view the media content. The license key is unique to each member and the computer that acquires the license so that the media content can not be distributed.
Unlimited media types - The coaching content could include video, audio, text, images or Flash Animations for example. However, it could include other file types of your choice. The media rich content management system allows for multiple media types depending on your requirements.
Customer services - Our customer services department mange inbound and outbound communication to all your members. Pre and post-sales queries can be managed through our helpdesk support and information centre.
Marketing services - Inchima can set and implement the marketing schedule with you or work with your exiting marketing resource. We can help develop ideas from the planning stage into fully-fledged campaigns and programme's as well as focusing on search engine optimisation, Pay-per-click (PPC) and viral marketing activity.
Payment, billing and anti-fraud measures - The payment gateway is a crucial piece in the process of taking a member subscription. Automated payments can be taken on a regular basis (weekly, monthly, annually). Inchima partner WorldPay, PayPal and LloydsTSB providing utmost reliability and security. We can confirm or reject transactions in real time with the acquiring bank. Finally, using our platform you can take payments in more than 124 currencies.
Reporting, analytics and measurement - measuring and reporting is probably the most important aspect of the service. Without this there is no way of knowing if targets are being hit...and how the coaching portal can be improved. Inchima offer full analytics and reporting on the website traffic, referrals, the member database, full financials as well as details on most popular content.
Affiliate Engine - The affiliate programme offers partners a chance to gain a commission for referring members to the site. The package includes sales tools, online statements, marketing banners and mini-website.